FAQs
How long will it take to receive my order?
Each print is made to order to ensure the highest quality. Please allow 7-10 working days for production. Once ready, your order will be shipped and you’ll receive a tracking link via email. Delivery times vary depending on location, but most orders within Europe arrive within a week after dispatch, while international deliveries may take a little longer.
Shipping & delivery
We ship within the EU. If you are located outside the EU, please get in touch at hello@hughorurke.art and we will do our best to arrange delivery. For orders outside the EU, customs duties or import taxes may apply and are the responsibility of the customer.
If your order has not arrived within the expected timeframe, please feel free to get in touch and we’ll be happy to assist.
Returns & exchanges
Each print is made to order. In accordance with EU consumer protection law, the right of withdrawal does not apply to goods that are made to order or personalised.
However, if your order arrives damaged or defective, please contact us within a few days of delivery with a photo of the issue, and we will arrange a replacement.
Buying & Commissions
If you’re interested in purchasing original work or commissioning a piece, feel free to get in touch at hello@hughorourke.art. I’d be happy to discuss your ideas.